We stand behind our product and will deal with order or delivery related issues in a fair and timely manner.
If you receive your items and are unhappy with them for any reason you can simply request a refund. Email us at firstname.lastname@example.org with the following information:
- Order number
- Approximate date of purchase
- Full shipping sddress
- Return or exchange? If exchange, please include your desired color and size
- Product condition: Opened or unopened?
- Reason for return (wrong product delivered, incorrect product received or ordered, billing issue, other)
Returns are sent to:
PO Box 377
Savage, MD 20763
Once your return/exchange is approved, you will receive a response from the team.
Package your return items and the approval letter – returns without approval letter will not be accepted
We do not provide return shipping labels at this time.
Please allow up to 5 business days for your return to be processed once it has been received by our warehouse. Refunds/exchange orders are completed shortly after processing. Allow 1-2 business days for the credit to appear on your statement. Standard ground shipping will be used to send you your exchange order.
Sale items are final sale. No returns or exchanges – No exceptions.